Support

General questions about our tests 4

• What are the storage conditions for the test chips, solution A and solution B?
• Does the test kit or the individual components have to be stored in a cool place?
• Can it make a difference if the finger also has to be massaged when the sample is taken because too little blood comes out, or is that irrelevant?
• What is a "Quick Guide"

COVID-19 antibody test 6

• How long can I store the Solution A including the blood sample?
• Would it also be possible to take the blood and then do the test a few hours later?
• Is the test result officially recognized?
• The reported titer values have ranges without numerical values (e.g. low to medium). Why? What if values in between are measured?
• How long is it possible to apply Solution B once the tray opens? What happens if you wait too long?

Alle 6 ansehen

FSME / TBE antibody test 1

• Can I also use the xPOC cartridge from the COVID-19 test kit for the TBE test and vice versa?

Device operation, maintenance, transport, downtime, etc... 5

• What should be specified in the 'Patient ID' field?
• What are the options for saving the general laboratory report?
• Kann das Testgerät stehend von A nach B transportiert werden ohne wieder retour auf die Transport-Cartridge zu wechseln?
• Can you remove an opened cartridge or does it have to be used up completely beforehand?
• After cleaning the SC chip for the next calibration, can it be used again the next day without a special cleaning process?